Crown Collection

Returns & Refund Policy

Last updated: 1 January 2026

1. Important Notice — Perishable Products

Live plants and seeds are perishable agricultural products. Due to their natural living nature, returns are accepted only under specific conditions. Please inspect your order upon delivery.

2. Return Eligibility

  • Wrong product delivered (different plant/seed than ordered)
  • Dead plant on arrival (DOA) — must report within 48 hours
  • Severely damaged during transit (broken pot, crushed stems)
  • Missing items from the order
  • Shipment lost in transit

3. Non-Returnable Conditions

  • Natural leaf yellowing, minor leaf drop, or soil spillage (common in transit)
  • Plant death after 48 hours of delivery (care-related)
  • Poor germination of seeds (depends on growing conditions)
  • Change of mind after delivery
  • Bulk/wholesale orders (handled separately)

4. How to Request a Return

  • Visit Track & Support within 48 hours of delivery
  • Enter order ID and verified email
  • Upload clear photos: full plant, label, packaging, and damage
  • Include a brief description of the issue
  • Review completed within 2–3 business days

5. Refund/Replacement

  • Prepaid: Refund to original method within 7–10 business days.
  • COD: Refund via NEFT/UPI within 7–10 business days.
  • Replacement shipped (if in stock) at no extra cost.
  • Shipping charges non-refundable unless our error.

6. Photo Requirements

For a valid claim, photos must clearly show:

  • The full product as received
  • The plant/seed label and packaging
  • Close-up of the damage or issue
  • The delivery package exterior (if damaged in transit)